Privacy Policy

Jenny Gaekel — Germany Relocation Specialist, Germany.
Contact: WhatsApp +49 162 928 9233

• Account data: email address and name when you create a free account (via Clerk authentication).
• Chat history: questions you submit to the AI assistant, stored to improve service quality.
• Usage data: pages visited, features used — via Google Analytics (anonymized IP).
• Technical cookies: session tokens, language preference, usage limit tracking.
• Checklist progress: tasks marked complete, saved to your account if signed in.

We do not collect payment data. All paid services are coordinated via WhatsApp.

• Providing the AI assistant, FAQ library, tools, and relocation resources.
• Managing your account and saving your progress across devices.
• Enforcing free usage limits and managing premium access.
• Improving platform quality through anonymous analytics.
• Compliance with applicable legal obligations.

• Contract performance (Art. 6.1.b): for registered users using platform features.
• Legitimate interest (Art. 6.1.f): for anonymous analytics and service improvement.
• Consent (Art. 6.1.a): for non-essential cookies, when explicitly provided.

• Vercel Inc. (USA) — hosting. Complies with EU–US Data Privacy Framework.
• Clerk Inc. (USA) — authentication and user accounts. Complies with GDPR. See Clerk Privacy Policy.
• Anthropic / OpenAI (USA) — AI responses. Your questions are sent to the AI API to generate answers. Providers do not train on your data by default (API usage). See their respective privacy policies.
• Google LLC (USA) — Google Analytics with anonymized IP. Complies with EU–US Data Privacy Framework.

• Account data: until you delete your account.
• AI chat history: 90 days for unregistered users; until account deletion for registered users.
• Analytics data: 14 months (Google Analytics standard).

Under GDPR (EU/EEA users) and equivalent laws, you have the right to:

• Access: request a copy of your personal data.
• Rectification: correct inaccurate data.
• Erasure: request deletion of your account and data.
• Restriction: restrict processing in certain cases.
• Portability: receive your data in a machine-readable format.
• Objection: object to processing based on legitimate interest.
• Withdraw consent at any time for cookie-based tracking.

To exercise any right, contact us via WhatsApp. We respond within 30 days. EU residents may also lodge complaints with their national data protection authority (Germany: Bundesbeauftragter für den Datenschutz und die Informationsfreiheit).

California residents (CCPA): you have additional rights including the right to know, delete, and opt-out of sale of personal information. We do not sell personal data. Contact us to exercise your rights.

ReloGuide is not directed at users under 16. We do not knowingly collect data from minors.

We may update this policy as needed. The current version is always available at this URL with the date of last update.